– Hello, my name is Edward Green, I would like to speak to mister Smith, please.

– I’m sorry, but Mr. Smith is not available.

– O.K. I’ll ring back. Does Mr. Smith have a direct line?

– I’m sorry, but the number is confidential.

– O.K. Thank you.

– It’s very difficult to speak to Mr. Smith.

– Yes, I know.

– Hello, mr. Smiths office.

– Hello, my name is Edward Green, from Bibury Systems, I rang earlier, I would like to speak to mr. Smith, please.

– I’m afraid, Mr. Smith isn’t in the office at the moment. Can I ask what it is about?

– It is very important. I represent Bibury Systems. We’ve got a new product, and I want mr. Smith to see it.

– Please send products’ specification by mail, mr. Green.

– I would like mr. Smith to see the product, and would like to talk to mr. Smith direct. When is a good time to call?

– You could try ringing this afternoon.

– Thank you, goodbye.