Course Content
Introducing Yourself
0/11
Greet A Colleague
01:54
Introduce Yourself
01:06
Introduce a New Colleague
00:23
Do They Shake Hands?
00:30
The Marketing Department
04:40
Show The Company Structure
02:05
Say What They Have
01:05
Ask Questions
01:17
Introductions
00:56
Introduce Kate, Don And Edward
00:55
Meet Jenny Ross
00:29
Using The Telephone
0/9
Edward And Mr Smith’s Secretary
01:27
Don Bradley And Dave
01:51
Geraldine On The Telephone
01:52
What Do They Mean?
02:27
Ask Questions
00:31
Make Offers
00:18
Numbers And Spelling
07:42
Take A Message
01:58
Talk to Mr Smith’s Secretary
00:22
Making Appointments
0/11
Edward And Mr Smith
00:51
Clive And Derek
00:31
Geraldine On The Phone
00:29
Geraldine Gives Clive A Message
00:21
Kate And Jenny
05:58
Clive And Derek Discuss The Launch Date
00:23
Get People To Do Things
00:37
Agree To A Meeting
00:21
Agree Or Disagree
01:11
Dates And Times
02:18
Ask For A Meeting
01:03
Receiving Visitors
0/11
Thanks And Apologies
01:40
Offers And Invitations
03:08
Question About The Company
00:24
Small Talk
00:34
Greetings And Introductions
02:16
Describe A Product
01:26
Ask Questions
00:37
Give Short Answers
01:00
Respond Politely
00:31
Visit Bibury Systems
04:09
Receive A Visitor
01:15
Describing Your Company`s Products
0/10
Instruction For The Presentation
01:16
The Start Of The Presentation
01:11
Derek`s Presentation
00:36
Kate`s Presentation
00:52
Give A Presentation
06:17
What’s There?
01:11
Which Diagram?
01:13
The Diagrams
01:09
Describe The Products
01:16
Talk About Companies
00:54
Making Travel Arrangements
0/12
The Launch
00:29
What Is Your Itinerary?
00:55
Make An Airline Reservation
01:21
Mr. Sakai`s Travel Plans
01:18
Ask Questions
00:47
Travel Plans
01:10
Numbers
01:58
Polite Requests
01:18
24-Hour Clock
04:59
Say What You Intend To Do
00:57
Order A Taxi
00:34
Check Flight Arrangements
02:10
Staying at a Hotel
0/8
Book into a Hotel
01:08
Greetings: George Person And Mr. Sakai
00:26
The Leisure Center
00:43
Make a Complaint
01:21
Polite Requests
05:51
Where is the Dining Room?
03:06
Book into a Hotel
00:50
Order a Meal
00:52
Showing Visitors Around the Company
0/9
Apologies
04:09
Describe Southford Components
00:58
Components and Suppliers
00:44
Describe Conference Facilities
01:38
Choose Designs
00:48
Ask Questions
01:57
Market Your Product
00:51
Apologies
01:23
Show Visitor Around Your Company
01:03
Explaining How Something Works
0/9
How Does It Work?
00:59
I`ll Explain It More Simply
01:47
Big Boss Components
00:54
Victorian Toys
01:05
Friendly Fish
01:22
Feasibility Study
01:11
Describe Your Product
04:02
How Do I Do It?
00:39
Explain How it Works
00:37
Rescheduling Plans and Arrangements
0/11
I`m Afraid I`ll Have to Cancel
00:41
Dealer Dan
01:35
Edward
00:12
Interrupt Politely
01:21
Derek`s Problem
01:12
Reschedule Appointments
00:52
Mr. Sakai Phones Clive
01:13
Derek Asks Questions
00:27
Change Appointments
03:44
Interrupt Politely
01:33
Make an Appointment
01:03
Analyzing Your Competitors
0/11
Say What You Know Or Don’t Know
00:38
Say You Don`t Know
00:31
Get Information I
01:59
Get Information II
01:04
A Telephone Conversation
00:19
Still And Yet
02:58
The Launch Schedule For Big Boss
01:10
Answer Questions About The Launch
01:16
Write Definitions
00:22
Define Or Answer
01:23
Say What You Know Or Don`t Know
01:15
Business Letters and Presenting Information
0/10
Summarize Point In A Meeting
00:30
Make Suggestions
00:28
Exchange Information
01:05
The American Market
00:16
Letter To The Sales Force
03:20
Make Suggestions
00:37
Questions
00:21
Answers
01:00
Summarize The situation
01:04
Write A Letter
03:35
Travelling on Business
0/11
Suggest Action
01:27
Don`s Plans
01:38
Kate At Reception
01:51
Edward Checks In
01:16
Edwards Trip
00:42
Ask Politely For Information’s
03:48
Follow Instructions
00:35
Follow Directions
01:30
Make Suggestions
01:07
Ask For Advice
01:19
Check In
00:47
Presenting a New Product
0/10
Kate’s Presentation: The Introduction
00:59
Introducing Big Boss
00:33
The Success Of Big Boss
00:30
Big Boss Mark 2
01:23
Deadlines
01:42
Describe Big Boss Mark 2
00:36
Everything, Something, Anything or Nothing?
01:04
Introduce The Sections of A Presentation
00:18
Ask For Details
00:59
Bring Forward The Deadlines
03:23
Entertaining Visitors
0/11
Small Talk
01:27
An Invitation To The Theatre
01:00
Emotions
01:22
Kate Finishes Her Presentation
00:50
Mr. Sakai`s Decision
03:23
Give The Reason
00:21
Give Definitions
00:46
Ask About Kate`s Itinerary
00:19
What Did Kate Do
00:57
Respond To An Invitation
00:57
Invite Kate To Dinner
00:55
Complaining About Products and Services
0/12
Introduce A Problem
00:23
Explain The Problem
03:27
Don Complains To His Supplier
00:17
Mr. Clayton Apologizes
01:28
Jenny Makes A Strong Complaint
01:05
How Have Things Been Here
01:12
Options
01:18
Polite Complaints I
00:36
Demand Action I
00:17
Polite Complaints II
00:44
Demand Action II
00:51
Compare Suppliers
00:53
Comparing Product and Prices
0/8
Discounts For Danny
01:33
Development Costs For Mark 2
00:46
Problems With Mark 2
01:37
Edward`s Opinion
01:46
Don Is Too Late For The Meeting
01:55
Compare Retailers
02:34
Compare Two Products
03:28
Discuss Advantages And Disadvantages
01:12
Negotiating Prices
0/9
Start The Negotiation
02:47
Discounts
01:54
Unit Prices
01:51
Edward Talks To Don
01:04
Terms Of Payment
01:33
Edward
00:25
Propose Terms
00:53
Make Demands I
00:48
Make Demands II
01:30
Negotiating Delivery
0/14
Production Costs And Retail Price
01:08
Derek And Clive
00:43
Cancel A Contract
01:02
Delivery: Big Boss
00:43
Start A Meeting
00:55
Delivery: Fax Machine
00:49
No Compromise
00:30
Ms. Wong and Clive
00:46
Derek And Clive
04:08
Delivery Dates
00:18
Terms Of Payment
00:25
Start A Meeting
00:46
Negotiate The Delivery
01:01
Delivery Dates
01:07
Concluding A Deal
0/11
Derek Reviews The Situation
03:26
Contracts And Terms
00:36
Ms. Wong`s Proposal
01:18
Edward Asks About His Future
01:09
Reach A Conclusion
00:41
A Salary Increase
01:00
A Small Token Of Our Gratitude
00:24
Edward Negotiates More
00:31
Conclude A Deal
00:11
Say Thank You
01:07
Conclude A Negotiation
00:50
Business English
About Lesson

– I`m sorry to have to say this, Clive, but we have got a problem.

– Hasn`t the consignment arrived yet? We sent them off…

– No, Clive, you misunderstand me, the consignment arrived two days ago. Right on schedule. Now, the problem is with the product itself.

– What is it?

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