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CIPS Operations Management Sample Questions (Q83-Q88):

NEW QUESTION # 83
In which industry would scheduling, health and safety and quality control be key focuses of operations processes?

A. construction
B. retail
C. finance
D. agriculture

Answer: A

Explanation:
The correct response is Construction. Out of those listed, it is the one most concerned with Health and Safety. This is from p.64

NEW QUESTION # 84
Tools by Tom is a manufacturer of hardware. They have recently advertised that a new range of hammers would be released shortly, however due to issues in the supply chain and a low-quality delivery of steal, the production of the new hammers has been put on hold. Of the following, which are internal impacts of failure for the company? Select TWO.

A. wasted resources
B. decreased market share
C. customer complaints
D. downtime
E. loss of credibility

Answer: A,D

Explanation:
3 and 4 are internal impacts of failure- the others are external. See p.93 for more information.

NEW QUESTION # 85
There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company.
Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 8?

A. variety
B. visibility
C. volume
D. variation

Answer: C

Explanation:
The correct answers are as follows:

NEW QUESTION # 86
Which of the following are considered 'transformed resources' and an input into the Operations Process (input- processoutput)?
Select THREE

A. money
B. raw materials
C. information
D. customers
E. employees

Answer: B,C,D

Explanation:
Customers, Raw Materials and Information are inputs. This is from p.44-45. Raw materials is the obvious one- it's the input in manufacturing and is transformed into a finished good. Information is an input in the service industry- for example a lawyer or an accountant requires information in order to prepare their case. Customers is the other correct answer and is an input in things like hairdressing (you can't cut hair without a customer's head!). Employees are considered transforming inputs not transformed resources (p.45). Money is also not an input as it isn't converted into an output.

NEW QUESTION # 87
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 7?

A. customer criteria
B. finance criteria
C. learning and growth criteria
D. business process criteria

Answer: D

Explanation:
The correct answers are as follows:

NEW QUESTION # 88
......

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Valid L5M9 Test Guide - Reliable L5M9 Exam Pdf

Reliable L5M9 Exam Pdf, Test L5M9 Answers

CIPS Operations Management Sample Questions (Q83-Q88):

Valid L5M9 Test Guide, CIPS Reliable L5M9 Exam Pdf: Operations Management Latest Released

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