Return & Refund Policy

Thank you for shopping at ONLINE EDUCATION. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Exchange rate difference statement

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in shown currency into Serbian dinar according to the current exchange rate of the Serbian National Bank.

Right to withdraw

Pre-contractual notification of the consumer is carried out by explaining the conditions of purchase to the customer before payment, as well as showing the specifications of the entire order.

Complaints policy

Complaints can be sent to office@anima.rs, where you will state your first and last name, e-mail address, order number you received with the goods and a description of the reason for the complaint.

Cookie policy

Our website, https://ole.anima.rs (hereinafter: “website”) uses cookies and other related technologies (for convenience, all technologies are called “cookies”). In the document below, we inform you about the use of cookies on our website.

Terms of use

These Terms of Use regulate rights and obligations in connection with the use of the ONLINE EDUCATION service. The service located at the Internet address https://ole.animars (Service) is an information society service provided by ANIMA d.o.o. Bata Lakina 4, Belgrade, ID number: 07740448, PIB: 100289900 (Company).

Method of payment

You can pay for your order using a Visa, Visa Electron, MasterCard or Maestro payment (debit) card. The card must be approved by the issuing bank for online (Internet) payment. When ordering online, by choosing the appropriate payment method, you will be redirected to a page that is protected and safe for this type of payment.

Protection of confidential transaction data

If you pay with payment cards, when entering payment card data, confidential information is transmitted via a public network in a protected form. Data security during online shopping with payment cards is guaranteed by OTP banka Srbija a.d. Novi Sad with its e-commerce platform for online payments with payment cards.